Privacy Policy

This privacy policy describes how Authentic Food Pty Ltd collects and uses information that you give us when you visit our website or purchase our products. It has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online and to meet the requirements of the General Data Protection Regulation (GDPR) (EU) 2016/679 regulation. Personal information is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.

What personal information do we collect from the people that visit our website?

When ordering or registering on our site, you may be asked to enter your name, email address, mailing address, phone number, credit card information, business name or other details.

When do we collect information?

We collect information from you when you place an order, make a payment, fill out a form or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

To understand our customers better so we can improve our website, our products and our email communications.
To process your transactions.
To provide you with tax-compliant purchase receipts and business invoices.
To allow us to communicate with you via email regarding your order or other products and services.

How do we protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. The website software is updated on a regular basis.

We use secure, well-trusted and long-established e-commerce providers and payment gateways to manage your financial information and process your payments. We do not store, process, or have access to your credit card details, they are processed by our secure payment gateway providers. Our providers include Easy Digital Downloads, Stripe and PayPal.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive financial information you supply is encrypted via Secure Socket Layer (SSL) technology.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through the settings in your browser (such as Internet Explorer). Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookie settings.

If you disable cookies, some features of the site and some of our services won’t function as efficiently, however you will still be able to access the information and products we provide.

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we have received your explicit permission to do so. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We may from time to time choose to use Google AdSense Advertising on our website.

Google, as a third party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on their visit to our site and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

We have implemented or may implement the following:
• Remarketing with Google AdSense
• Google Display Network Impression Reporting
• Demographics and Interests Reporting
• DoubleClick Platform Integration

We, along with third-party vendors such as Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.

Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.

California Online Privacy Protection Act (CalOPPA)

According to CalOPPA we agree to the following:
Users can visit our site anonymously.
We have a link to our privacy policy on our home page.
Our Privacy Policy link includes the word ‘Privacy’, and can be easily be found.

Users will be notified of any privacy policy changes on our Privacy Policy Page.

How does our site handle do not track signals?
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third party behavioral tracking?
We do not allow third party behavioral tracking.

Children Online Privacy Protection Act (COPPA)

When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission (USA), enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under 13.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States.

In order to be in line with Fair Information Practices (USA) we will take the following responsive action, should a data breach occur:
We will notify affected people via email within 7 business days.

We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to contact you if we find a problem with any of the items you have purchased, or to tell you about updates to any of the items you have purchased. We collect your email address so that we can answer your inquiries and register your interest in certain topics or upcoming events. We may send your information about our other products or services. We may send you information about third party products or services that we believe may be interesting or relevant to you.

To be in accordance with CANSPAM we agree to the following:

If at any time you would like to unsubscribe from receiving future emails, you can email us at support@foodfraudadvisors.com
and we will promptly remove you from ALL correspondence. All of our email broadcasts contain an unsubscribe feature.

You may contact us at any time to:

request access to the information we have about you;
correct any information we have about you;
request us to erase your data or delete any information we have about you, by emailing support@foodfraudadvisors.com

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

www.authenticfood.co
4/2 Victor Rd Brookvale NSW 2100
Australia
support@foodfraudadvisors.com (Food Fraud Advisors is a registered trading name of Authentic Food Pty Ltd)

Authentic Food Pty Ltd is a limited liability business registered in the Commonwealth of Australia with the Australian Business Number 94 619 021 180.

27 July 2023